Dealing with People & Difficult Situations in The Workplace
Some Describe As - Chronic Complainers, Time stealers, Emotional Vampires
How to Manage & Work with Almost Anyone
14th December 2022
Streamed Live from CMG Studios
BOOK YOUR PLACE
Unfortunately, it is impossible to avoid working with difficult people in the workplace, they may be senior management, among your peers or even clients or customers.
Through hands-on activities, role play and practice exercises, participants will learn how to deal with a wide range of challenging situations and people. They can have an impact on motivation, stress levels, absenteeism, and workplace morale. It can create an unexpected financial burden if it needs to be dealt through HR, the legal route or causes reputational damage.
You will learn tactics to avoid problems, dealing with conflicts, strategies for stress management and much more. Through role-play and class exercises delegates will leave being able to put these skills and techniques in to practice in the workplace.
Understand difficult behaviours and difficult people
Communication process and where breakdowns most often occur
How to articulate how their attitude and actions impact others
How to use agreement to frame a situation
Understanding our role in disputes – deliberate or accidental
Tactics to avoid problems before they occur
Processes for dealing with conflicts
Solid steps for building and maintaining a positive attitude
Strategies for managing anger and stress
Coping strategies for dealing with troubling people and complex situations
Employ techniques for managing and dealing with anger
How to be assertive with difficult people
Role Play - Practice dealing with difficult people
Managing difficult conversations
Sonya Meekel – MBA, MSc M.A, BSc Eng, P.G Dip.Proj Man, P.G Dip Ed, C.Eng, M.I.E.I., Lecturer TU Dublin
Sonya has extensive management experience having worked as a Consultant Engineer and as Project Manager for several years. Having worked for companies such as ABM Europe, White Young Green and Balzar Engineering, Sonya was responsible for the management and coordination of numerous teams and developed the practice of understanding, developing and deploying people and their skills. Sonya now lecturers in TU Dublin, where she specialises in People and Project Management. She is also currently active in the areas of management and training for international projects.
WHO SHOULD ATTEND?
This course will be of particular interest to those in management and HR roles dealing with various difficult situations and personalities
On completion of this one-day training course, you will receive your Certificate of Attendance. Please note certificates are issued at the close of the training course to participants on completion of the course. Please check directly with your association or awarding body to see how many points they will award.
WHEN AND WHERE?
Date: 14th December 2022
Times: 9.30am to 3.30pm
Where: Online course streamed live from CMG Studios
An ‘Early Bird’ discounted rate of €465 is currently available. This training course normal rate is €565. Places are limited and are allocated on a first come first served basis. PLEASE NOTE THE EARLY BIRD RATE CLOSES 3 WEEKS PRIOR TO COURSE DATE.
The course cost includes all course notes and Certificate of Attendance.
BOOK YOUR PLACE
WEBSITE - Please Click Here to be taken to our website where you can book your place directly
EMAIL – Please Click Here to send an email to secure your seat
PHONE – Call the CMG Training Team on 01-2933650 to secure your place
Places are limited and are allocated on a first come first served basis.